Phone: (+84)978885202 E-mail: haneul.pham@gmail.com
A highly skilled IT professional with over 11 years of experience in software testing and quality assurance. Expertise in SDLC, STLC, and Agile methodologies, with a strong focus on test automation, API testing, performance testing, and database querying. Demonstrated leadership abilities and a proven track record of delivering high-quality software solutions. Adept at collaborating with development teams to integrate quality throughout the software development lifecycle. Proficient in functional, regression, integration, system, and user acceptance testing (UAT), with a solid background in creating and executing test plans, test cases, and procedures. Highly motivated, detail-oriented, and versatile, with excellent problem-solving, analytical, and communication skills. Comfortable working independently or as part of a team in fast-paced, high-intensity environments.
- Testing Techniques: Black-box, Sanity, Regression, Performance
- Automation Testing: Selenium IDE & WebDriver, QTP, Appium
- API Testing: Postman, JMeter, REST Assured
- Tools Support Testing: Charles, Proxyman.io
- Databases: MySQL, SQL Server, PostgreSQL
- Programming Languages: Java, C#, C++, JavaScript
- Operating Systems: Windows, Mac OS X
- IDEs: IntelliJ IDEA, MS Visual Studio, Eclipse
- Source Control: SVN, Visual SourceSafe, GIT
- Bug Tracking: JIRA, Redmine, Bugzilla, TestLink
Mediastep Company - GoSELL Project
QA Manager | October 2021 - Current
GoSELL is a comprehensive multi-channel sales management platform designed to help businesses optimize their sales and operations across various channels such as websites, mobile apps, and social networks.
- Led a QA team of 23 members, ensuring compliance with industry standards and regulatory requirements.
- Partnered with senior management to analyze issues and implement effective solutions, contributing to successful project outcomes.
- Conducted root cause analysis to identify and address failures, improving overall quality metrics.
- Managed the full QA lifecycle, including Black Box, System, Integration, Database, Performance, GUI, Functional, Regression, Unit, User Acceptance, Smoke, and Sanity testing for both client-server and web-based applications.
- Facilitated daily SCRUM meetings, addressing impediments, and provided detailed test execution reports for management review.
- Executed Functional, Integration, and Regression Testing using Selenium WebDriver, TestNG, and Java; developed the Page Object Model Automation framework from scratch.
- Automated API testing using Rest Assured and conducted manual testing with Postman; performed performance testing of REST APIs using JMeter.
- Integrated automation scripts with GitHub and Maven, utilizing Jenkins for continuous integration and automated test execution.
Bachelor of Science in Information Technology
Ho Chi Minh City University of Education, 2013
- ISTQB Internal Training, 2014
- Agile Scrum Certificate
GoSELL Project
Role: QA Manager
Website: GoSELL
Technologies Used: Selenium WebDriver, TestNG, Java, Rest Assured, Postman, JMeter, Jenkins
Led the QA team for GoSELL, achieving 95% test coverage and reducing bug turnaround time by 30%.
- Analytical & Problem-Solving: Strong analytical and problem-solving abilities, ensuring effective issue resolution and process improvements.
- Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly and effectively.
- Motivation & Versatility: Highly motivated, detail-oriented, and versatile, with the ability to adapt to various roles and responsibilities.
- Teamwork & Independence: Proven ability to work independently and collaboratively within a team, contributing to a positive and productive work environment.
- Successfully led QA teams across multiple projects, ensuring the delivery of high-quality software releases.
- Developed and implemented automation frameworks, enhancing testing efficiency and reducing manual efforts.
- Conducted extensive performance testing and optimization, resulting in measurable improvements in application speed and reliability.
- Mentored and trained junior QA engineers, fostering a collaborative culture of continuous learning.
- Streamlined testing processes and introduced best practices, leading to improved testing accuracy and faster release cycles.
- Demonstrated commitment to continuous learning by staying up-to-date with the latest trends, tools, and best practices in software testing and quality assurance.
- Participated in workshops and seminars focused on advanced testing methodologies, automation techniques, and Agile practices.